Troubleshooting: Connection between EST and CPC lost

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[MEYTON] Forum
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Registriert: Di 1. Mär 2016, 16:57

Troubleshooting: Connection between EST and CPC lost

Beitrag von [MEYTON] Forum » Di 8. Nov 2016, 16:21

Symptoms

  • The Control-PC shows a blue screen with the message "Warte auf Verbindung zum Gateway" and counts up beyond 30.
  • The Control-PC shows a red error message with the error code 21522.

Troubleshooting

Verify the following points.



Does the error disappear after switching off and on the devices?

Check if switching off and on the devices rectifies the error.

Perform the following actions:
  • Switch off all devices, then switch on all devices again
  • Switch off all devices, then switch on all devices again in a different order
  • Switch off all devices, then switch on all devices again while waiting 1 Minute between devices
  • Switch off all devices, then switch on all devices again in a different order while waiting 1 Minute between devices
Include all devices: Control-PCs, Electronic Scoring Targets, Display Controller, Gateways und workstations as well as all devices in the network, such as switches and routers.

YES: the error disappears after switching off and on the devices

Wait if the error appears again.

NO: the error does not disappear after switching off and on the devices

Continue troubleshooting.




Is the Electronic Scoring Target connected?

Background: Meyton ESTs are small computer. Power supply and network connection ensure that the Electronic Scoring Target can register hits and communicate them to other devices in the network.

Verify:
  • Are there any damaged cables?
  • Are there any loose plugs?
  • Is the Electronic Scoring Target visible in the ShootmasterII software?
NO: the Electronic Scoring Target is not connected

Establish a connection. Verify power supply and network connection.

YES: the Electronic Scoring Target is connected

Continue troubleshooting.




Is the socket of the Electronic Scoring Target undamaged?

Background: The socket of the Electronic Scoring Target connects it with power supply and with network. If the socket is damaged the Electronic Scoring Target will not connect with the network.

Disconnect the Electronic Scoring Target from the power supply.

Verify

  • the socket is not loose
  • both screws are firmly fixed
  • the socket is clean and dry
  • the rubber-joint is fixed in place
Use small tweezers. Check all 8 pins in the socket: the pins are
  • bright and not corroded
  • straight and not bent
  • firmly fixed
Verify that the bracket fixes the plug firmly.

NO: the socket of the Electronic Scoring Target is damaged

Contact Meyton.

YES: the socket of the Electronic Scoring Target is undamaged

Continue troubleshooting.




Does the error follow the device during a cross-over test?

Background: A cross-over test confirms the device with the error. During the crossover test the device with the suspected error is replaced by a functioning device.

Find a shooting lane that functions properly. Replace the device with the suspected error with the same device from the functioning shooting lane.

Applicability

  • Electronic Scoring Target. Test the Electronic Scoring Target on another shooting lane.
  • Control-PCs. Test the Control-PC on another shooting lane.
  • Display Controller. Test the Display Controller with another network socket.
  • Control Panel. Test the Control-Panel with another Control-PC.
  • Target illumination. Test the target illumination with another EST.
YES: error persists after the cross-over test.

The error is on the device. Continue troubleshooting for that specific device.

NO: the error disappears after the cross-over test.

The error is in another device or in the network. Continue troubleshooting.




Are all cables in the network undamaged?

Background: Damaged cables may affect the functionality of the network.

Check all cables of the network for

  • Visible damage
  • Kinks
  • loose sockets
  • corrosion
Do the lamps on the network interface cards indicate traffic?

NO: Network cables are damaged

Replace the damaged cables.

YES: All network cables are undamaged

Continue troubleshooting.




Are all devices on the network undamaged?

Background: damaged device may affect the functionality of the network

Check all devices in the network for

  • visible damage
  • loose sockets
  • corrosion
  • water damage
  • dust
  • clogged fans
  • obstruction of heat dissipation
NO: Devices in the network are damaged

Replace the damaged devices.

YES: All devices in the network are undamaged

Continue troubleshooting.




Are the versions of the software on the Meyton devices on your shooting range up-to-date?

Make sure all Meyton devices have the most up-to-date version. Use the manual „Welche Version habe ich“ from the Meyton homepage.

NO: the versions of the software on the Meyton devices are not up-to-date

Execute an update. Use your customer login.

YES: the versions of the software on the Meyton devices are up-to-date

Continue troubleshooting.




Was there an over-voltage on your shooting range?

Background: over-voltage damages electronics. The following events may induce an over-voltage:

  • lightning
  • disturbances of the power supply
  • sudden losses of power supply
  • electrostatic discharge
Verify if such an event took place.

YES: there was an over-voltage on your shooting range

Verify all devices. Contact Meyton.

NO: there was no over-voltage

Continue troubleshooting.




Was there water damage on your shooting range?

Background: Water may damage electronics. The following events may lead to water damage
  • condensation on a cold device while switching from a cold to a warm environment quickly
  • storage of the device in a cold and/or damp environment without power supply
  • rain
  • splash water
  • spilled drinks or food
Verify if such an event took place.

YES: There is water damage

Verify the devices. Contact Meyton.

NO: there was no water damage

Continue troubleshooting.




Is there more than one DHCP-Server in the network?

Background: A DHCP-Server that distributes static and dynamic IP-addresses and subnetmasks in the network. A DHCP-server runs on a router or on a Access Point. A DHCP-server usually has a graphical interface. A user or an administrator configure the DHCP-Server.

YES: There are more than one DHCP-Server in the network?

Make sure that
  • there is only one DHCP-server in the network
Use the documentation of the manufacturer.

NO: There is only one DHCP-Server in the network

Make sure that
  • the DHCP-Server does not attribute IP-addresses that are already used by Electronic Scoring Targets
  • the DHCP-Server does not attribute IP-addresses that are already used by printers
  • the DHCP-Server does not attribute IP-addresses that are already used by a workstation
  • the DHCP-Server does not attribute the same IP-address twice
Use the manual „IP Adressen in einem Meyton Netzwerk“ (currently only available in German) from the Meyton homepage.

Use the documentation of the manufacturer.

Continue troubleshooting.




Does the DHCP-Server distribute IP-addresses with the correct subnetmask?

Background: Two different subnets come together at the workstation.

The wired connection to the Meyton devices requires the subnetmask 255.255.0.0 (B-net).

The wireless connection to the internet requires the subnetmask 255.255.255.0 (C-net) notwendig.

Use the documentation of the manufacturer to ensure the DHCP-Server distributes only IP-addresses with the correct subnetmask for your requirements.

NO: the DHCP-Server does not distribute IP-addresses with the correct subnetmask

Use the documentation of the manufacturer to ensure

  • the DHCP-server dustributes IP-addresses with the subnetmask 255.255.0.0 (B-net) for the connection with the Meyton devices
  • the DHCP-server dustributes IP-addresses with the subnetmask 255.255.255.0 (C-net) for the connection with the internet
YES: the DHCP-Server distributes IP-addresses with the correct subnetmask

Continue troubleshooting.




Is there more than one router in the network?

Background: A Router is a device that organises the network. Several routers in the network may lead to errors in the network.

YES: There are more than one router in the network

Make sure that there is only one router in the network.

Use the documentation of the manufacturer.

NO: there is only one router in the network

Continue troubleshooting.




Are there PowerLan-connections, network connections via electric cabling, WiFi Bridges or a wireless connection?

Background: Low signal quality may lead to random interruptions of the network connection. Devices of some manufacturers may disturb the network connection.

YES: there are PowerLan-connections, network connections via electric cabling, WiFi Bridges or a wireless connection in the network

Replace the connections with Ethernet cables.

NO: only Ethernet cables are in the network

Continue troubleshooting.




Was the Workstation started before all other devices?

Background: For a flawless operation of the Meyton system several services run on the workstation. At the start of the system the connected devices request the standby of the services. If the connected devices do not get an answer on their request of the services, the devices report errors.

NO: the Workstation was started at the same time as or even after all other devices were started.
  1. Shutdown the whole system.
  2. Start the Workstation. Log in. Start the Meyton ShootMasterII Software. Wait 1 minute.
  3. Start the connected devices.
YES: the Workstation was started before all other devices.

Continue troubleshooting.




Contact Meyton

Before contacting Meyton:

  • Verify all points in the troubleshooting manuals!
  • Note the serial number of the affected EST. You find the serial number on the EST. This serial number is on a small adhesive label near the socket of the EST.
  • Note the versions of the software on the Meyton devices. Use the manual„Welche Version habe ich“ from the Meyton Homepage.
  • Note the brand, model designation and version of all affected third party devices (printer, computer, beamer, monitor, network devices, etc.).
  • Note the precise error descriptions! What happens? Under which conditions does it happen? When does it happen?
  • Prepare your customer ID! You find your customer ID on all bills and offers from Meyton.
Contact Meyton

Use one of the following ways to contact Meyton:


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